These terms of use are an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes. These terms of use do not require any physical, electronic, or digital signature.

These terms of use are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the Platform by any person.

The domain name on the Platform and mobile application (hereinafter referred to as “Platform“) is owned by Sanghvi Foods Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at Silver house, near Panchmukhi Hanuman Mandir, A. B. Road, Indore – 452 010, Madhya Pradesh (hereinafter referred to as “SFPL“).

Your use of the Platform, services and tools are governed by the following terms and conditions (“Terms of Use“) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact with any third parties registered on the Platform, you shall be subject to the policies that are applicable to the Platform for such transactions with such third parties. By mere use of the Platform, you shall be contracting with SFPL and these terms and conditions including the policies constitute Your binding obligations, with SFPL.

For the purpose of these Terms of Use, wherever the context so requires “You”, “Your”, “Yourself” or “User” shall mean any natural or legal person who has either registered on the Platform as a registered user or who visits the Platform as a guest. The term “We”, “Us”, “Our” shall mean SFPL.

When You use any of the services provided by Us through the Platform, including but not limited to product reviews, feedback, etc., You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into these Terms of Use and shall be considered as part and parcel of these Terms of Use. We reserve the right, at Our sole discretion, to change, modify, alter, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for any updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as, You comply with these Terms of Use, we grant You a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the Platform.

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by SFPL Privacy Policy as amended from time to time at and subject Yourself to other conditions for accessing the Platform, including user agreement terms with registered sellers on our Platform.

Please note that the availability of, and your ability to access the Platform or some part of the Platform, is subject to our sole discretion and may be dependent upon your geographical location. On account of the nature of the internet, this Platform may also be accessed in various geographical locations; and You hereby agree and acknowledge that You are accessing this Platform and availing of the services, at your own risk, choice and initiative and You agree and undertake to ensure that your use of the Platform complies with all applicable laws including the local laws in your jurisdiction. Further, such services may vary from place to place, time to time and device to device and would be subject to various parameters such as specifications, device, internet availability and speed, bandwidth, etc. You agree and acknowledge that We may monitor or use certain technologies and monitoring of activities including logging of Your IP address to ascertain and verify your geographical location. Subject to compatibility, You may be able to access the Platforms through mobile phones, tablets and other IP based connected devices.

These terms of use (“Terms of Use”) mandate the terms on which the users (“You” or “Your” or “Yourself” or “User”) access and register on the Platform operated and managed by Sanghvi Foods Private Limited) (“SFPL”), collectively referred to as, “the Platform”. Please read the Terms of Use and Privacy Policy carefully before using or registering on the Platform or accessing any material, information through the Platform.

By clicking on the “I accept” button provided below, you accept this Terms of Use and Privacy Policy and agree to be legally bound by the same. The Platform acts as a mere facilitator between the sellers registered on the Platform (“Seller”) and buyers purchasing or interested in purchasing the products sold under the brand name/trademarks of Sanghvi Foods Private Limited (“SFPL”) available for sale on the Platform (“Products”).


Eligibility to Use Services

  1. This Platform are not available to minors i.e., persons under the age of 18 (eighteen) years or to any Users suspended or removed by SFPL for any reason whatsoever. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services from the Platform under the applicable laws. SFPL reserves the right to refuse access to the Platform to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so. You shall not have more than one active Account (as defined hereinafter) on the Platform. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.
  2. User Account, Password, and Security In order to purchase the Products on the Platform, You will have to register on the Platform by providing details about Yourself, including Your name, address, contact details and such other details as may be required on the Platform and create an account (“Account”). You shall ensure and confirm that the Account information provided by you is complete, accurate and up to date. If there is any change in the Account information, you shall promptly update Your Account information on the Platform. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if SFPL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, SFPL has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at its discretion, in addition to any right that SFPL may have against You at law or in equity, for any misrepresentation of information provided by You. You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. You agree to,
    • Immediately notify SFPL of any unauthorized use of Your Account information or any other breach of security, and
    • Ensure that you exit from Your Account at the end of each session.
  3. SFPL cannot and will not be liable for any loss or damage arising from your failure to comply with this provision. You may be held liable for losses incurred by SFPL or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another User’s Account information for shopping on the Platform is expressly prohibited.

Payment Services

  1. All payments in respect of the Products shall be made to designated Seller through the Platform. To the extent permitted by applicable law and subject to SFPL’s Privacy Policy, you acknowledge and agree that SFPL may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information. In order to make payments online, you undertake to use a valid payment card or bank details or third party wallets or details required for any other mode of payment (“Payment Details”) with the authority to use the same, to have sufficient funds or credit available to complete the payment on the Platform in good standing. By providing the Payment Details, you represent, warrant, and covenant that:
    • You are legally authorized to provide such Payment Details;
    • You are legally authorized to perform payments using such Payment Details; and
    • Such action does not violate the terms and conditions applicable to your use of such Payment Details or applicable law.
  2. You agree that you are responsible for any fees charged by your mobile carrier in connection with your use of the payment services through your mobile. SFPL shall use the Payment Details as described in SFPL’s Privacy Policy. You may add, delete, and edit the Payment Details you have provided from time to time through the Platform.
  3. The payment receipt for completion of a transaction shall be made available to Buyer on the Platform. Except to the extent otherwise required by applicable law, SFPL is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, SFPL is not liable for any payments that do not complete because:
    • Your payment card or bank account or third-party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the Payment Details provided;
    • You have not provided Seller with correct Payment Details;
    • Your payment card has expired; or
    • Circumstances beyond control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.
  4. The Platform shall not be responsible for any unauthorized transactions conducted on our Platform using your payment card or internet banking. The Platform shall not be obligated to refund any money to you in such instances. All information that is collected at the time of payment, like card details, names; passwords etc. are encrypted using Secure Socket Layer (SSL) coding. The terms mentioned in this section are also mentioned under “Billing Terms and Conditions“.


The price of the Products displayed on the Platform shall be either equal to or less than the Maximum Retail Price (MRP) printed on such Products. If no such Maximum Retail Price (MRP) is printed on such Products, then such Products shall be sold at such price as may be determined by the Seller. Any order/booking made for a Product through the Platform may be subject to additional terms and conditions (including offers, discount and sales schemes/ campaigns offered from time to time, delivery charges) mentioned therein, which you are presumed to have read and accepted at the time of placing the order/booking.

Shipping of Products

  1. Orders placed by you on the Platform through Seller, will be delivered as per notification received by buyer post placement of the order. At times when Seller are experiencing high volume of orders or any reasons beyond control of Seller, shipments may get delayed by a few days, in which case, You will be intimated (on the details shared by you at the time of placing Your order/registering on the Platform). Once your order is dispatched by Seller, you will be communicated, with the details of the time and progress of the delivery. On the date of delivery, the person delivering the Product will reach out to you (on the number shared by you at the time of placing your order/registering on the Platform) to confirm your presence to receive the Order. You are requested to be available on the date of delivery since the Products will either be hand delivered to you or to someone appointed by you to collect the order on your behalf. In case of appointment of someone to collect the Order, please select the option for the same while placing your order on the Platform.
  2. All deliveries sent to residential or commercial spaces require a recipient signature for authentication or any automated proof of receipt of goods. We take no responsibility for shipment receipt signed by an alternative person other than the person ordering the Product or someone appointed by you to receive the order at the delivery address. Maximum of 3 attempts will be made on the date of delivery to deliver the Product at the address indicated as the delivery point, at the time of placing the order post which the order will be cancelled, and no refund will be given. We do not take responsibility for an incorrect address that was provided at the time of placing the order. In case of an incorrect address, the product will be returned by the rider and no refund will be given to the customer.
  3. All claims for damages must be reported to customer service through an email at: customercare@sanghvifoods.comwithin 24 hours of order delivery. For each order, a shipment charge will have to be paid by the customer if applicable. The exact shipment charges for the order will be shown to the customer at the order checkout page. As soon as the customer receives the product, the customer should store it under the storage conditions mentioned on the back of the pack. No replacement or refunds will be done for any quality loss or damages if the product is not stored in the storage/usage conditions mentioned at the back of the pack.

Cancellation, Returns and Exchange

An order placed and confirmed cannot be cancelled you are entitled to a 100% replacement of order in case you received something else than what you ordered or your order reached you in a distorted manner. If purchase of the Product is made under a special promotional offer or any special scheme, special rules shall apply for replacement. Replacement process must be initiated within 24 hours from the time of receipt of order by the User. The Product must be in an unused state before seeking a for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product. Any request for replacement will be accepted only after inspection of the Product. Once the replacement request is placed with the customer service, the logistics partner will arrange for a pickup of the Product from the address provided at the time of placing the order. Once the Product is received, it takes about 1 working day for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the Product, we shall replace the desired Product with the User in 3 working days. At every step of the replacement process, we shall keep you updated through emails and/or SMS. However, if you have any queries before, during or after the replacement is completed, feel free to contact us at: The terms mentioned in this section are also mentioned under “Cancellation, Returns and Exchange Policy“.

Use of Platform

  1. All commercial/contractual terms are offered by and agreed to between You and the registered sellers alone and detailed in the Seller T&C. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and after sales services related to the products. SFPL does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between You and the registered sellers. All discounts offers (including exchange offers) are by the registered sellers and not by SFPL. However, SFPL reserves rights to support services to sellers in respect of warehousing, logistics, order fulfilment, call centre, payment collection and other services as requested by Sellers.
  2. Terms with regard to placement of any order of the products with a registered seller, acceptance of such order, terms of delivery etc. shall governed by the Seller T&C. Any enquiry placed by you, or selection of products for an intended purchase with a registered seller on our Website does not constitute a contract between us, and SFPL shall in no way be connected with the booking or acceptance of the orders, which shall solely be between You and the registered seller.
  3. All enquiries raised by You on the Website or any product selection by You on the Website along with the information provided by You on the Website will be communicated to the registered sellers. On placing of an enquiry or an order from You will be contacted by the registered seller either by email or by telephone and You can proceed to place Your order with the registered seller on such terms and conditions as agreed between You and the registered Seller. On making production selection on the Website for an intended purchase, You will be directed to the Seller’s payment gateway, where You can transact and complete your order with the registered seller on terms as agreed with the registered seller.
  4. On placing an order selection on the Website and subsequent payment on the Seller’s payment gateway, You will receive communication confirming your order. This will only be an acknowledgement and will not constitute acceptance of your order by the registered seller. A contract between You and the registered seller for the purchase of the goods will not be formed until You receive a shipment confirmation from the registered seller. The registered seller is not obliged to supply the product to You until it has accepted your order. Until the time that your order is so accepted, the registered seller reserves the right to cancel your order and You have the right to cancel your order. Any transaction price paid by You in case of such cancellation by the registered seller, shall be refunded to You by the registered seller. Further, the registered seller may cancel an order wherein the quantities exceed the typical consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical consumption. What comprises a typical consumption quantity limit shall be based on various factors and at the sole discretion of the registered seller and may vary from customer to customer.
  5. SFPL does not make any representation or warranty as to specifics (such as quality, value, saleability, etc.) of the products or services displayed on the Website and proposed to be sold or offered by the registered seller. SFPL does not implicitly or explicitly support or endorse the sale or purchase of any products or services that are displayed on the Website. SFPL accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
  6. SFPL is not responsible for any non-performance or breach of any contract entered into between You and the registered seller. SFPL cannot and does not guarantee that You or the registered seller will perform any transaction concluded between you. SFPL shall not and is not required to mediate or resolve any dispute or disagreement between You and a registered seller.
  7. SFPL does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its registered seller. You are advised to independently verify the bona fides of any particular registered seller that You choose to deal with and use Your best judgment in that behalf.
  8. SFPL does not at any point of time during any transaction that may ensue between You and a registered seller come into or take possession of any of the products or services offered by the registered seller nor does it at any point gain title to or have any rights or claims over the products or services offered by the registered seller to You.
  9. At no time shall SFPL hold any right, title or interest or over the products nor shall SFPL have any obligations or liabilities in respect of such contract entered into between You and the registered seller. SFPL is not responsible for unsatisfactory or delayed performance of services or damaged products or delivery delays for any reason whatsoever.
  10. The Website is only a promotional venture being undertaken by SFPL to market to You the range of products, available with SFPL. Any potential sale or transaction with a registered seller by You shall be a strictly bipartite contract between the registered seller and You and shall in no manner concern SFPL.
  11. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the registered seller(s) that You transact with.
  12. You agree, understand and acknowledge that the Platform is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time from any location. You further agree and acknowledge that SFPL is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the Platform. Accordingly, the contract of sale of products on the Platform shall be a strictly bipartite contract between you and the sellers on
  13. Subject to compliance with the Terms of Use, SFPL grants you a non-exclusive, limited privilege to access and use this Platform. You agree to use the Platform only:
    1. For purposes that are permitted by the Terms of Use; and
    2. In accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of the Platform by SFPL/other Users.
  14. You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by SFPL. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform. You acknowledge and agree that by accessing or using the Platform, You may be exposed to content from others that you may consider offensive, indecent or otherwise objectionable.
  15. SFPL disclaims all liabilities arising in relation to such offensive content on the Platform. Further, You undertake not to: defame, abuse, harass, threaten or otherwise violate the legal rights of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from SFPL; conduct or forward surveys, contests, pyramid schemes or chain letters; upload or distribute files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents; upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platform or another’s computer; engage in any activity that interferes with or disrupts access to the Platform (or the servers and networks which are connected to the Platform); attempt to gain unauthorized access to any portion or feature of the Platform, any other systems or networks connected to the Platform, to any Company server, or through the Platform, by hacking, password mining or any other illegitimate means; probe, scan or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform.
  16. You may not reverse look-up, trace or seek to trace any information on any other User, of or visitor to, the Platform, to its source, or exploit the Platform or information made available or offered by or through the Platform, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided on the Platform; disrupt or interfere with the security of, or otherwise cause harm to, the Platform, systems resources, accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites; collect or store data about other Users in connection with the prohibited conduct and activities set forth in this Section; use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform; use the Platform or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of SFPL or other third parties; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any applicable laws or regulations for the time being in force within or outside India or anyone’s right to privacy or personality; violate the Terms of Use contained herein or elsewhere; and reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform.
  17. Except as expressly indicated herein, SFPL hereby grants You a non-exclusive, freely revocable (upon notice from SFPL), non-transferable access to view any content available on the Platform, subject to the following conditions: You may access the content solely for personal, informational, and internal purposes, in accordance with the Terms of Use; You may not modify or alter the content available on the Platform; You may not distribute or sell, rent, lease, license or otherwise make any content on the Platform available to others; and You may not remove any text, copyright or other proprietary notices contained in the content downloaded from the Platform.

Intellectual Property Rights

The Platform and the processes, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) (collectively, the “Content”) on the Platform is owned and controlled by SFPL and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. The trademarks, logos and service marks displayed on the Platform (“Marks”) are the property of SFPL or Sellers or other respective third parties, as the case may be. You are not permitted to use the Marks without the prior consent of SFPL, or the Sellers, or the third party that may own the Marks.

Disclaimer of Warranties & Liability

  1. You expressly understand and agree that, to the maximum extent permitted by applicable law: the Platform, Products and other Content are provided by SFPL on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, SFPL makes no warranty that
    1. The Platform or Products will meet Your requirement, or Your use of the Platform will be uninterrupted, timely, secure or error-free;
    2. The results that may be obtained from the use of the Platform will be effective, accurate or reliable;
    3. The quality of the Platform and the Products sold therein will meet your expectations; or
    4. Any errors or defects in the Platform will be corrected.
  2. No advice or information, whether oral or written, obtained by you from SFPL shall create any warranty not expressly stated in the Terms of Use. SFPL will have no liability related to any user content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. SFPL also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any User Content.
  3. SFPL will not be liable for any loss that you may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without your knowledge. SFPL has endeavored to ensure that all the information on the Platform is correct, but SFPL neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information regarding the Products, or otherwise.
  4. SFPL shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities, and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, SFPL shall not be held responsible for the non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond SFPL’s control.
  5. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at Your own discretion and risk, and that You will be solely responsible for any damage to Your computer systems or loss of data that results from the download of such material or data.

Indemnification and Limitation of Liability

You agree to indemnify, defend and hold harmless SFPL and its affiliates including but not limited to its (and its affiliates’) officers, directors, consultants, agents and employees (“Indemnities”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnities that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms of Use. Further, You agree to hold the Indemnities harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights. In no event shall SFPL and its officers, partners, consultants, agents and employees, be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or Content on the Platform. The limitations and exclusions in this Section apply to the maximum extent permitted by applicable laws.

Violation of the Terms of Use

You agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to SFPL, as the case may be, for which monetary damages would be inadequate, and You consent to SFPL obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that SFPL obtaining may have at law or in equity. If SFPL take any legal action against you as a result of your violation of these Terms of Use, they will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.

Suspension and Termination

The Terms of Use will continue to apply until terminated by either you or SFPL as set forth below. If you object to the Terms of Use or are dissatisfied with the Platform, your only recourse is to

  • Close Your Account on the Platform; and/or
  • Stop accessing the Platform. SFPL may delist you or block your future access to the Platform or suspend or terminate your Account if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically.

Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until SFPL chooses to terminate them. If you or SFPL terminate your use of the Platform, SFPL may delete any Content or other materials relating to your and SFPL shall have no liability to you or any third party for doing so. However, your transactions details may be preserved by SFPL for purposes of tax or regulatory compliance. You shall be liable to pay for that you have already ordered till the time of termination by either party whatsoever. SFPL shall have the right to cease/terminate the relationship by giving you a prior twenty-four (24) hours’ written notice.

Governing Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, for a, applicable authorities at Ahmedabad.

Report Abuse

In the event you come across any abuse or violation of these Terms of Use or if you become aware of any objectionable content on the Platform, please report the same to the following e-mail id:


You hereby expressly agree to receive communications by way of SMS and/or e-mails from SFPL and other third parties. You can unsubscribe / opt-out from receiving communications through e-mail anytime by writing to us at visiting When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with You by email or by such other mode of communication, electronic or otherwise.

General Provisions Notice

All notices from SFPL will be served by email to your registered email address or by general notification on the Platform. Any notice provided to SFPL pursuant to the Terms of Use should be sent to with the subject line – Attention:


You cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third party. SFPL’s rights under the Terms of Use are freely transferable by SFPL to any third party without the requirement of seeking your consent. Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms of Use, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Waiver: Any failure by SFPL to enforce or exercise any provision of the Terms of Use, or any related right, shall not constitute a waiver by SFPL of that provision or right.

IP Infringement

If you believe the Platform violates your intellectual property, you must promptly notify SFPL in writing at These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by you may result in the termination of your access to the Platform. You are required to provide the following details in Your notice: the intellectual property that You believe is being infringed; the item that You think is infringing and include sufficient information about where the material is located on the Platform; a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform; Your contact details, such as Your address, telephone number, and/or email; a statement that the information You provided in Your notice is accurate, and that You are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and Your physical or electronic signature.

Promotional Offers

Any dispute(s) in connection with the any ongoing promotional offer shall be subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh. SFPL will not be liable in any manner for any cost or expense incurred for the purpose of redemption of any Gift Card or/and Promotional Offer. SFPL reserves the right to amend the Terms & Conditions at its discretion without prior notice. ‘Fortune’ is an exclusive trademark/brand of SFPL. No liability or responsibility is assumed by the SFPL Limited resulting from redemption or attempt to redeem the Promotional Offer or ability or inability to upload or download any information in connection with the Offer. No responsibility or liability is assumed by SFPL for technical problems or technical malfunction arising in connection with any of the following occurrences which may affect the operation of the Promotional Offer; Hardware or software errors; faulty computer, telephone, cable, satellite, network, electronic or Internet connectivity or other online or network communication problems; errors or limitations of any Internet providers, servers, hosts or other providers; garbled, jumbled or faulty data transmissions; failure of any online transmissions to be sent or received; lost, late, delayed or intercepted transmissions; inaccessibility of the Platform in whole or in part for any reason; traffic congestion on the Internet or web site; unauthorized human or non-human intervention of the operation of the Offer, including without limitation, unauthorized tampering, hacking, theft, virus, bugs, or worms; or destruction of any aspect of the Offer, or loss, miscount, misdirection, inaccessibility or unavailability of an email account used in connection with the Offer.

Use of web site is at consumer’s own risk. SFPL is not responsible for any personal injury or property damage or losses of any kind which may be sustained to users or any other person’s computer equipment resulting from participation in the Offer. SFPL reserves the right to extend, cancel, discontinue, withdraw, change, alter or modify any promotional Offer or any part thereof or any of the terms thereof with or without notification and without assigning any reason. If for any reason the Offer is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Offer, SFPL reserves the right, at its sole discretion, to disqualify any individual who is responsible or who tampers with the process, and to cancel, modify or terminate the Offer.